FAQ

1. Are your products really like the pictures?
👉 Yes! Our photos faithfully represent our products. Each item is carefully reviewed before being listed online, so what you see is what you get.

2. How do I choose the right size for clothing?
👉 We provide a detailed size guide on every clothing product page. If you’re between two sizes, we usually recommend choosing the larger size for extra comfort.

3. What if a clothing item doesn’t fit me?
👉 No worries! You can return eligible items within 14 days and request an exchange or refund. Our goal is your complete satisfaction.

4. Do you only sell clothing?
👉 No. Meliseda also offers a curated selection of women’s accessories and lifestyle essentials designed to complement your style and elevate your everyday look.

5. How long does shipping take?
👉 Standard shipping usually takes 7–12 business days. Once your order ships, you’ll receive a tracking number to follow your package in real time.

6. Is shipping free?
👉 Yes, shipping is free on orders over €40. For orders below that amount, shipping fees are clearly displayed at checkout — no hidden costs.

7. Are your products good quality?
👉 Absolutely. We carefully select products that combine quality, comfort, durability, and modern trends to ensure the best experience for our customers.

8. Is my payment secure?
👉 Absolutely! All payments are protected with SSL encryption, the same security technology used by major online stores. You can pay safely by card or PayPal.

9. How can I contact customer support?
👉 You can contact us anytime by email at [your email] or through our contact form. We usually reply within 24 hours.